Política de cancelación y reembolso

Last updated: May 1st, 2022. 

When a client/user accepts a proposal for a fixed-price project, the client makes a guaranteed payment. This payment remains with EXPERTS BRIDGE until the project is completed and the client releases the payment to the professional.

If any problem occurs with the project, the project may be canceled. In this case, the value that is still in guarantee in the platform, that is, the value that has not been released to the professional by the client may be reimbursed to the client.

In the case of a cancellation with restitution to the client, by process, this value will remain as a credit in the client’s EXPERTS BRIDGE account. At this moment the client may choose to use the amount as credit in future contracts or request the reimbursement of this amount.

In case the client opts for a refund of the balance in the account, the refund will be made according to the payment method used in the initial transaction of this payment.

When the refund is not possible, either because the payment is over 180 days or because the method used does not allow the refund option, we can offer the client any of the professionals’ withdrawal methods as a refund option. 

In this case, the client may opt for a local bank transfer, or withdrawal through PayPal and we can also offer the transfer of the value to the client’s account. It is important to clarify that, in all cases, the withdrawal costs of any method are the responsibility of the customer. In none of these cases will EXPERTS BRIDGE be responsible for these costs.

Refund Value

Whenever a refund is requested, we will refund the total value that the customer has in his account. EXPERTS BRIDGE does not retain any value and we do not charge a refund fee.

ATTENTION:

When a project is terminated by mediation, arbitration, or dispute, EXPERTS BRIDGE’ 4.5% service fee will not be refunded. 

It is important to remember that refunds are only possible on fixed-price projects or for aggregate funds. Hourly projects do not work with guarantee payments and therefore work differently. In hourly projects, it is not possible to receive reimbursement for the hours registered, approved, and paid by the client.